DR. RAKIB UDDIN, Consultation Booking Policy
- The consultation with Dr Rakib Uddin is $75, payable when you book. If you proceed with treatment the fee is redeemed in full against that treatment. The fee is not refunded if you do not attend your appointment.
- There is no obligation to proceed to treatment, and you receive a written plan and itemised quote whether or not you do.
- The $75 consultation fee is taken at booking and holds the appointment.
- If you need to reschedule, please provide at least 24 hours’ notice.
- If you do not attend, or cancel within 24 hours of your appointment, the $75 deposit is not refunded and a new deposit is required to rebook. The full booking and cancellation policy sets this out in detail.
- Any credit issued by the clinic is non-transferable and cannot be redeemed for products or future bookings unless otherwise stated.
Patient Age
- Aesthetic Doctors Australia sees patients aged 18 and over. Consultation and any cosmetic treatment at the clinic require you to be at least 18 years old.
- We do not consult with, assess or treat anyone under the age of 18, with or without parental consent.
- Photo identification may be requested at your first visit to confirm your age.
- VIP Day Packages are available for purchase only on 28 and 29 November 2025.
- Packages must be redeemed within 6 months of purchase, unless otherwise specified.
- All sales are final, packages are non-refundable and non-transferable.
- Package treatments must be redeemed by the same client who purchased the offer. Sharing or splitting treatments with friends or family is not permitted.
- Packages cannot be combined with any other promotions, discounts, or vouchers.
- Booking is subject to availability; we recommend scheduling in advance to secure your preferred time.
- Standard clinic policies, including cancellation and no-show terms, apply to all bookings made using a VIP package.
Offer valid for the Polynucleotide Full Face Package only.
One time redemption per person.
Discount applies exclusively to polynucleotide treatments only and cannot be combined with any other offer, voucher, or package.
Offer valid during the promotional period only; no rainchecks.
Standard consultation and booking policies apply
Aesthetic Doctors Australia Website User Agreement
Acceptance of this Agreement
This is an Agreement between you and Aesthetic Doctors Australia (“ADA”) and governs your use of the ADA Website and its content (“www.drrakib.com.au”). Each time you use the Website to browse or book an appointment you accept this agreement, including the terms and conditions listed below, without limitation or qualification, and agree to be bound by this Agreement in its entirety, and you represent that you have the legal authority to agree to and accept this Agreement on behalf of yourself. The Terms and Conditions detailed herein are to be read as part of the agreement.
Permitted Users and Access
The Website may be used only by persons who can form legally binding contracts under applicable law. The Website may not be used by persons in jurisdictions where access to or use of the Website or any part of it may be illegal or prohibited.
1. Introduction
Welcome to Aesthetic Doctors Australia (“ADA”). These Terms and Conditions outline the rules and regulations for using our services. By booking an appointment or using our services, you agree to these terms. If you do not agree with any part of these terms, please refrain from using our services.
2. Services
We offer various aesthetics services including, but not limited to, facials, skin treatments, laser therapy, and cosmetic procedures. A detailed description of our services and pricing can be found on our website or obtained directly from our staff.
3. Appointments
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Booking: Appointments can be scheduled through our website, phone, or in person. All bookings are subject to availability.
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Cancellation and Rescheduling: We require 24 hours notice for cancellations or rescheduling. With less notice than that, or if you do not attend, the deposit held against the appointment is not refunded and a new deposit is required to rebook. See the booking and cancellation policy.
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Late Arrival: Arriving late may reduce the duration of your appointment. Full payment for the originally booked time will be required.
4. Payment
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Fees: Fees for our services are listed on our website according to TGA regulations or provided upon request. Prices are subject to change without prior notice.
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Booking Deposit: A deposit is payable when you book, $75 for a consultation and $150 for a body contouring treatment booking. It is redeemed in full against the cost of your treatment. By booking an appointment you consent to the deposit being charged, and to it being forfeited if you breach the notice period set out in the booking and cancellation policy.
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Payment Methods: We accept EFTPOS, credit and debit cards, bank transfer, and the Afterpay and Zip payment platforms. Afterpay and Zip are provided by those companies and not by the clinic; approval, credit limits and repayment terms are set and assessed by them, and their terms apply to your arrangement with them. Payment must be made in full at the time of service unless otherwise agreed upon.
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Refunds: Payments are non-refundable. If you have concerns about the service provided, please contact us within 24 hours of your appointment.
5. Health and Safety
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Disclosure: Clients must disclose any medical conditions, allergies, or current medications prior to treatment. This helps us provide safe and effective services.
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Consent: All treatments require a consent form to be signed before proceeding. If you do not sign the consent form, the service cannot be performed. Although the consent form would be detailed in terms of material risks and alternative procedures, each procedure is different and may carry different risks for each individual. Upon initial assessment, ADA will go through all the material risks and the availability of other alternative procedures with each individual to ensure that they make an informed consent. Anything said or done before obtaining consent would be documented accordingly.
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Before/After: It is a medical responsibility to have before and after pictures to assess the outcome of the treatment. No treatment shall be performed without taking before/after pictures. They are kept confidential within the realms of the software used.
6. Client Responsibilities
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Behavior: We expect clients to behave respectfully toward our staff and other clients. Any inappropriate behaviour may result in termination of the service without refund.
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Personal Belongings: Clients are responsible for their personal belongings. We are not liable for any loss or damage to personal items.
7. Privacy and Data Protection
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Data Collection: We collect personal information to provide and improve our services. This information is handled in accordance with the Australian Privacy Principles (APPs).
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Marketing: By using our services, you consent to receiving marketing communications. You may opt-out of marketing communications at any time by contacting us.
8. Liability and Disclaimers
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Limitation of Liability: Our liability is limited to the value of the services provided. We are not liable for any indirect, incidental, or consequential damages.
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Disclaimers: We make no warranties, express or implied, regarding the results of any treatments. Individual results may vary.
9. Limitation of Liability & Indemnity
- Despite anything to the contrary, to the maximum extent permitted by law, we will not be liable for, and you waive and release us from and against, any Liability caused or contributed to by (whether directly or indirectly):you not providing us with current health and medical information.any side effects which occur from the Services including the Treatments, including as a result of your own negligence or you not providing us with your current health and medical information;your breach of these Terms, any law or third-party rights.any medical events or injuries that occur on our premises unrelated to your treatment, including those sustained due to falls, dizziness, fainting or loss of consciousness;any information, documentation or directions given by you; and/or any third parties or any goods and services provided by third parties.Despite anything to the contrary, to the maximum extent permitted by law, and subject to your Consumer Law Rights:neither Party will be liable for any Consequential Loss or damage.a Party’s liability for any Liability under these Terms will be reduced proportionately to the extent the relevant Liability was caused or contributed to by the acts or omissions of the other Party (or any of its Personnel), including any failure by that other Party to mitigate its loss;you agree to release us from liability for any special, direct or indirect loss or damage, loss of profit or opportunity, or damage to goodwill arising out of or in connection with the Services or these Terms (including as a result of not being able to use or provide the Services, the late supply of the Services or when the Services have not been provided for any reason), whether at common law, under contract, tort (including negligence), in equity or pursuant to statute; andour maximum aggregate liability for any Liability in relation to the performance of the Services or these Terms will be limited to us resupplying the Services to you or, in our sole discretion, to us repaying you the amount of the Fees paid by you to us in respect of the supply of the relevant Services to which the Liability relates.You expressly understand and agree that ADA and its affiliates, employees, agents, contributors and licensors shall not be liable to you for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused and under any theory of liability. This shall include, but is not limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation and any other intangible or tangible loss.This clause ‘Limitation of liability’ will survive termination or expiry of these Terms.Indemnity: You agree to indemnify ADA, its affiliates, assigns, employees, contractors, agents, contributors, third party content providers and licensors from and against: all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage (including legal fees on a full indemnity basis) incurred, suffered or arising out of or in connection with your use and our provision of the Services; any direct or indirect consequences of you accessing, using or transacting with us or attempts to do so; and any breach related to the storage and handling of your personal information.
10. Product Liability
Without limiting your Consumer Law rights, when you purchase products from us that were manufactured by other businesses, you release us from all liability arising from your use of the Products. This includes any products used for your treatment, which were purchased from other businesses or manufacturers.
11. Consumer Law Rights
Certain legislation, including the Australian Consumer Law (ACL) in the Competition and Consumer Act 2010 (Cth) and similar consumer protection laws and regulations, may confer you with rights, warranties, guarantees and remedies relating to the Services which cannot be excluded, restricted or modified (Consumer Law Rights). Nothing in these Terms excludes your Consumer Law Rights as a consumer under the ACL.
You agree that our Liability for the Services is governed solely by the ACL and these Terms.
Subject to your Consumer Law Rights, we exclude all implied warranties, representations and guarantees of any kind (whether statutory or otherwise), unless expressly stipulated in these Terms.
Subject to your Consumer Law Rights, all monetary amounts paid by you for the Services are non-refundable.
This clause ‘Your Consumer Law Rights’ will survive the termination or expiry of these Terms.
12. Changes to Terms and Conditions
We may update these Terms and Conditions periodically. Any changes will be posted on our website and will apply to all future transactions.
13. Intellectual Property
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Ownership: All content on our website, including text, graphics, logos, and images, is the property of ADA and is protected by intellectual property laws.
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Usage: You may not use, reproduce, or distribute any content from our website without prior written consent.
14. Photos, Videos and Audio Release
As a requirement of your treatment, we may, at our absolute discretion, collect and process photographs, audio and/or video material of you before, during and after your Treatment for the purpose of clinical records. By booking an appointment, you agree in full to such content being produced.
With your consent, the produced content may be used for the purpose of creating educational, informative and/or promotional material for use by us and all associated entities. By giving your consent, you agree to release all ownership of all media created during your Appointment by the involved practitioners to us and our affiliates for the uses specified above. You understand that to an extent the content used may contain information about your medical history, diagnosis and/or treatment, and is therefore regarded as sensitive data, which by law requires your explicit consent to allow us to use in a public forum. You understand that there will be no financial and/or other remuneration for you, for any use of the content.
All information provided to you on this website, our social media accounts, by phone call, through direct message, or via email, or any other channel is general informational advice only, and not a substitute for an in-person consultation with a registered medical professional. It must not be interpreted as medical advice. We do not warrant that the information provided to you in these ways will be complete, accurate, up-to-date, and free from errors and omissions. By using our Services and engaging with us on these platforms you agree to waive and release us from any and all Liability or Loss incurred by you as a result of any information provided to you through these platforms.
16. Complaints and Feedback
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Complaints: If you are dissatisfied with any aspect of our service, please contact us within [24] hours so we can address your concerns promptly.
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Feedback: We welcome feedback to improve our services. You may provide feedback through our website, email, or in person.
17. Governing Law
These Terms and Conditions are governed by the laws of Australia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of Australian courts.
18. Severability
If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect.
19. Suitability and Results
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You must be over the age of 18 to use our Services and we reserve the right to ask for proof of age.
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You warrant that prior to treatment you have provided your complete, accurate and up-to-date medical history to ADA and your treatment practitioner.
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Longevity of Treatment results may vary between people, and between Treatments in the same person. Longevity of a results cannot be guaranteed.
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It is your responsibility to inform ADA immediately if there is a change in your medical history in writing.
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Emergency treatment: In the case of an emergency involving the in-clinic use of our Services, you may require evacuation to hospital at the discretion of the attending paramedical staff. All costs relating to the transfer and care of you are your sole responsibility.
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Adverse events: All medical procedures involve risk. In the event of an adverse event, subsequent procedures and treatment may be required. ADA and its staff take no responsibility and bear no obligation to cover additional foreseen and/or unforeseen expenses related to your treatment with us, including costs incurred through the treatment of adverse events.
20. Dispute Resolution
This Dispute Resolution Clause (the “Clause”) is intended to establish a clear and efficient process for resolving any disputes, claims, or controversies arising out of or related to the services provided under this Agreement (the “Agreement”) between Aesthetic Doctors Australia (“ADA”) and the respective client in question. The aim is to resolve disputes amicably and promptly.
In the event of any dispute or dissatisfaction with the services provided, the Client must promptly notify the Clinic in writing of the issue, specifying the nature of the dispute. The Clinic shall respond in writing within ten (10) business days. The parties shall then work together in good faith to resolve the matter informally within thirty (30) days of the initial written notice.
If the dispute is not resolved through initial communication, the parties agree to engage in mediation before pursuing other forms of dispute resolution. The mediation process shall be governed as follows:
- Selection of Mediator: The parties will mutually agree on a mediator within fifteen (15) days of the end of the initial resolution period. If the parties cannot agree, they will request the appointment of a mediator from the Australian Dispute Resolution Association (ADRA) or a similar recognized mediation service.
- Mediation Process: The mediation shall be conducted in accordance with the rules of the selected mediator or the ADRA. The mediation sessions will be held in a location mutually agreed upon by the parties.
- Confidentiality: All communications, negotiations, and documents related to the mediation process shall be confidential and shall not be used for any purpose other than the mediation.
If the dispute remains unresolved after mediation, the dispute shall be submitted to binding arbitration. The arbitration process shall be conducted as follows:
- Selection of Arbitrator: The parties shall select an arbitrator by mutual agreement within fifteen (15) days of the conclusion of the mediation period. If the parties cannot agree, they will request the appointment of an arbitrator from the Australian Centre for International Commercial Arbitration (ACICA) or a similar organization.
- Arbitration Rules: The arbitration shall be conducted in accordance with the rules of the ACICA or similar organization, unless otherwise agreed by the parties.
- Arbitration Location: The arbitration shall be held in a location agreed by the parties.
- Arbitrator’s Decision: The arbitrator shall provide a written decision within thirty (30) days after the conclusion of the arbitration hearing. The arbitrator’s decision shall be final and binding and may be enforced in any court of competent jurisdiction.
- Costs and Fees: Each party shall bear its own costs, including legal fees, in connection with the arbitration. The parties shall equally share the costs of the arbitrator, and any administrative fees related to the arbitration.
Notwithstanding the above procedures, either party may seek interim or injunctive relief from a court of competent jurisdiction in Australia to protect its rights or interests while the dispute resolution process is underway.
The parties agree that the arbitration award will be enforceable in accordance with Australian law. Both parties shall comply with the arbitrator’s decision and take all necessary actions to enforce the resolution in any court having jurisdiction.
This Clause and any disputes arising from or related to this Agreement shall be governed by and construed in accordance with the laws of Australia.
21. Force Majeure
We are not liable for any failure to perform our obligations under these Terms if such failure is due to circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, or other emergencies.
By accepting this Agreement, and each time you use the Website, you consent to ADA’s collection, use and disclosure of your personal information in accordance with Australian Privacy Principles (APPs).
Scope of Use of the Website
The Website, including all of its content, is the property of ADA. Your use of the Website does not transfer to you any ownership or other rights in the Website or its content.
The Website is made available to you for non-commercial use only. The Website and its content may not be copied, imitated, reproduced, republished, uploaded, posted, transmitted, modified, indexed, catalogued, mirrored or distributed in any way, in whole or in part, without the express prior written consent of ADA.
Other Sites
The Website may include links to other websites or resources. Other Sites are independent from ADA, and ADA has no responsibility or liability for or control over other Sites, their business, goods, services, or content. Your use of other Sites and your dealings with the owners or operators of other Sites is at your own risk.
Termination of this Agreement and the Website
If any provision of this Agreement is breached, you may no longer use the Website. ADA, at any time and for any reason and in its sole discretion, change, suspend or terminate, temporarily or permanently, the Website or any part of it, or your permission to use the Website, without any prior notice or liability to you or any other person.
Information Automatically Collected
Non-Identifiable Information , Like many other websites, the Website may automatically collect certain non-identifiable information regarding Website users, such as the Internet Protocol (IP) address of your computer, the IP address of your Internet Service Provider, the date and time you access the Website, the Internet address of the Website from which you linked directly to the Website, the operating system you are using, the sections of the Website you visit, the Website pages read and images viewed, and the materials you post to or download from the Website. This non-identifiable information is used for Website and system administration purposes and to improve the Website. Your non-identifiable information may be disclosed to others and permanently archived for future use.
Cookies : The Website may use cookies, a technology that installs information on a website user’s computer to permit the Website to recognize future visits using that computer. Cookies enhance the convenience and use of the Website. You may choose to decline cookies if your browser permits.
Analytics- This Site may use Google Analytics. Google Analytics uses cookies to collect information about your visit to the Site, including your Internet Protocol address, information about the operating system of your computer or device, and information about your browser.
This information is processed by Google Analytics to generate statistics about patterns of user visits to the Site, including, among other things, the number of page visits, the number of unique page views, the average time spent on a page, traffic to the Site by hour of the day and day of the week, and geographic location of users. This information may be used to measure the use and performance of the Site and to improve the experience of visitors to the Site. This information will not be used to identify individual users.
Personal Information You Specifically Provide to the Website
Your Personal Information : During your use of the Website, you may be asked to voluntarily provide certain personal information (such as your name, email address, postal address, and telephone number) for purposes such as facilitating communications with you.
Use of Your Personal Information : ADA may use your personal information to contact and correspond with you, to respond to your inquiries, and as otherwise permitted by law.
Disclosure of Your Personal Information : ADA may disclose your personal information to a government institution that has asserted its lawful authority to obtain the information or where ADA has reasonable grounds to believe the information could be useful in the investigation of unlawful activity, or to comply with a subpoena or warrant or an order made by a court, person or body with jurisdiction to compel the production of information, or to comply with court rules regarding the production of records and information. If ADA is involved in a merger or other reorganization, it may disclose your personal information to the resulting organization.
Changes, ADA may change any part of this Privacy Policy at any time. Changes will be effective when the changed Privacy Policy is posted on this Site.
For inquiries or concerns, please contact us at:
Aesthetic Doctors Australia
1167 Burke Road, Kew VIC 3101
0451 670 083
info@drrakib.com.au
www.drrakib.com.au
